Shipping and Delivery Policy
Delivery times can vary based on an items stock level, expected ETA and delivery location. Please note that delivery times and ETAs are estimates only and can be subject to change.
Delivery ETA’s of in stock items:
Metro NSW: approximately 5 – 10 business days
Regional NSW: approximately 10 – 14 business days
Metro VIC: approximately 10 – 14 business days
Metro QLD: approximately 10 – 14 business days
If a non-metro or non-standard delivery is agreed upon, delivery times will vary and are dependent on the delivery location.
Deliveries are to ground floor only. If the delivery is in a multi-story building it is at the discretion of delivery team if they are able to move/install the item to the desired location. If the accessibility is deemed unsafe or unfeasible, the delivery will be deemed as failed, and charges may apply. If the delivery team deem the access feasible but required additional work, fees will apply and be billed directly to the customer.
To ensure a successful delivery, please confirm that all items will fit through any access points such as elevators, stairways, hallways, doorways and around corners into your preferred location. Prior to delivery, please identify where you intend on placing your furniture. Kindly check the height, depth and width of the item which appears on our website, please make sure it will fit comfortably in your desired space. It is the customers responsibility to move any existing furniture or items and clear all paths for delivery.
Extremely heavy, oversized or more fragile items may require additional delivery personnel, which will incur a surcharge. Customers must be present to sign for the delivery on site. At the customer’s discretion and authorisation, goods can be left unattended at the nominated address without the need for a signature. Customers who authorise an 'authority to leave' request, void their transit insurance and Casa Blanco or the courier cannot be held liable for loss, theft or damage to the product.
Any item from our lighting collection is delivered as a drop off only and does not include a white glove service or installation. Damages or defects need to be reported prior to installation or will be considered general wear and tear.
We cannot deliver to PO boxes.
We reserve the right to select and cancel orders based on shipping addresses and areas that may be deemed to be far outlying, or out of the couriers serviced areas. In such cases a full refund will apply. In such cases, should the customer wish to pursuit the order, delivery arrangements/collection need to be made by the customer.
You agree to pay any shipping and handling charges presented to you at the time you make a purchase.
Shipping costs are inclusive of insurance, covering loss, theft or damage to the goods in transit. Casa Blanco Furniture uses professional outsourced courier services to deliver your product/s to your door. Orders are only covered by insurance while in our possession or the possession of our nominated logistics provider. This expires once goods are delivered, signed for or an 'authority to leave' request is agreed upon. Please note this does not apply to warehouse pick-ups.
Ample notice will be provided to the mobile number used by the customer on the order. If the customer is not home on the agreed and scheduled delivery date, a redelivery will incur an additional fee. Customers are liable for the correct contact details to be provided at the time and notify us of any changes prior to delivery. Should the delivery not be successful due to incorrect contact details, a missed/redelivery fee will be applicable to the customer.
Please ensure parking is available within at least 10-20 metres of the front door. For heavy items, the delivery team will not be expected to lift and carry items from an unreasonable distance outside of the delivery address.
Warehouse Pick Ups
Any item collected from our warehouse must be inspected by the recipient upon pick up and signed for as having been received in the condition in which it was collected. We hereby advise that all pickups from our warehouse immediately void any warranty or guarantee that may be in place on the item, and we cannot be held liable for any damages or defects incurred after the item has left our warehouse. We have no control over how the item is handled once it leaves our premises, and as such, we cannot be held liable for any loss or damage of the item. By collecting an item from our warehouse, the recipient acknowledges and accepts the foregoing terms and conditions.
Please note that any items that are collected or picked up from our warehouse void our extended warranty. Customers bear the responsibility of any futile charges that arise (where the pick-up is booked but the consignment is not available for collection at the agreed time period).
Non-Standard Delivery
Certain products may be classed as oversized and subsequently customers may be requested to assist in the offloading thereof. Failure to comply with this request entitles Casa Blanco to amend shipping costs after the purchase has been completed. Customers will be offered a refund if the freight price is subsequently increased. The size, weight and fragile nature of certain products may subsequently have postage restrictions based on your delivery postcode. If Casa Blanco is unable to deliver a product to your desired address, a full refund will be provided. We will endeavour to explore all possible postage options to meet our customer’s demands. If delivery of an order will result in unacceptably high freight charges to Casa Blanco, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances, we will issue a full refund to you. We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility. For larger high value items, we may be able to offer alternate delivery service, however this is not available for all items and all areas. Our customer care team can confirm if this is available for your order and area, applicable fees and charges will apply for this service.
FAQ
Can you hold delivery for a required date in the future?
We can hold orders and offer free storage in our warehouse for the first three months from the order date. Orders held after the three-month grace period will be subject to a $25 per week storage fee.
It is the responsibility of the customer to monitor this three-month period. Once this period concludes, charges will automatically accrue and notice might not be provided.
Total storage fees will be calculated and billed when the customer notifies us to dispatch the order. Delivery will only commence once the fee has been paid.
Can my order be delivered on an exact date?
We can do our best to request a delivery date, however it is dependent on the delivery schedule. If the desired date is unavailable, it will be delivered as close to the requested date as possible.
Sufficient notice is required to ensure we can deliver as close to the date as possible.
Please note that Casa Blanco and/or our nominated couriers cannot be held liable if a specifically requested date is not met.
Can deliveries be delayed or ETAs change?
Whilst our lead time estimates are generally a good indication, lead times and delivery estimates can change for a variety of factors. We will always do our best to get orders delivered as soon as possible.
If I purchase items with varying lead times, when will the order be delivered?
Orders with multiple items and varying lead times will be consolidated and delivered when all items have arrived in stock and are ready for delivery. If certain items are in stock and others are not, the order will be held until the final items arrive and will be delivered thereafter.
Can you deliver in stock items first and non in stock items at a later date?
We can split delivers; however this will have to be agreed upon with our team and separate deliveries fees will apply.
Will I be notified about the delivery?
Our outsourced courier company will make contact with the customer via the contact details provided on the order before any delivery occurs. Please ensure you are at home during the time frame allocated. Failure to be at home when goods are scheduled to be delivered will result in a failed delivery and an additional delivery fee may apply.
It is the customers responsibility to ensure all details are correct and notify us of any changes. This includes, mobile or contact numbers, emails and full and accurate delivery address.
What do I need to check before delivery arrival?
Please ensure that you have sufficient access into your premises. Due to the weight of certain products, we reserve the right to cancel a delivery based on access, floor level and other issues that may be a health risk or hazard. If a lift is used, please ensure that the item can fit into the lift. Please also ensure that corners/hallways are wide enough to fit all items. If a delivery is deemed failed because of access and any other factors to which we have not been made aware, the delivery fee will still apply as well as potential handling fees.
Please ensure the necessary arrangements have been made to accommodate the delivery. This includes moving furniture and clearing of access ways.
What if I miss my delivery?
If a delivery is missed, charges will apply and need to be paid prior to rearrangement.
Can I collect my furniture?
We prefer to deliver, ensuring a safe and complete delivery using professional staff. In the case you prefer to collect using your own transport company and staff we cannot be held liable for any damages or breakages that may occur in transit or when assembling yourselves.
If you wish to collect and should your goods be defective it will be the customers responsibility to return the items to our warehouse if agreed. A refund and or credit, if agreed, will only be granted once goods are fully inspected by us.
Do deliveries include insurance?
Shipping costs are inclusive of insurance, covering loss, theft or damage to the goods in transit. Casa Blanco uses professional outsourced courier services to deliver your product/s to your door.